Loom & Co x Pepper FAQs

Pink and green art deco palm custom curtain hanging on a window next to a wooden crib and white toy baskets on a pink palm dhurrie rug

You've got questions, we've got answers. See below for a list of frequently asked questions regarding our rug collaboration with Loom & Co.


What is the lead time of my order?

All of the rugs are made-to-order. Oushaks will ship in 120 days from the date that the order was placed.


What is the return policy?

All rugs are final sale.


Can I order a custom colorway or size?

Yes! For custom colors or sizes not listed please email hello@theloomandcompany.com and cc trade@pepper-home.com. Please note that due to their handmade nature, product lengths and width may vary up to 1-3" from standard sizing.


How do I know if the colors will work in my space?

We recommend purchasing a color card to see the colors in person before placing an order.  


What's the difference between an oushak and a dhurrie?

Our oushaks are plush, 3/8 of an inch thick hand knotted wool rugs constructed to withstand daily use and foot traffic. They are easy to clean and spot treat with hot water and are the most commonly requested rug construction.

Our dhurries are thick flat weave wool rugs, but thinner than an oushak. The selling point on a dhurrie is that it's reversible, which is not the case for an oushak. Because dhurries are flat weave, they do not hold as much dirt and dust as a hand knotted rug but require more frequent cleaning.


Where are the rugs made?

The rugs are handmade in India. 


How do I wash my rug?

Spot treat by dabbing with warm water and a clear mild dish soap.


Should I use a rug pad?

Yes! A rug pad is recommended to reduce sliding or slipping. We like this felt pad, in particular.