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Comments? Questions? Concerns?
We want to hear them! Send us an email at hello@pepper-home.com or chat with us from 10AM-10PM EST.
Products
How do I wash my fabrics?
Our fabric is 100% cotton and washable! Just wash on cold and tumble on low heat. We admittingly love ironing our table linens for extra cripness.
Where do you make your products?
Made in the US, we work with our trusted team in the Southern states to produce and sew our textiles.
What are your products made out of?
Our textiles are all natural, 100% cotton. We use the latest and greatest technology to digitally print our patterns.
How can I see products in person?
You can check us out at Neighborhood Goods in Plano, TX; For Now in Wellesley, MA; The Community in Charleston, SC; and The Palm & The Ivy in Chevy Chase, MD.
Orders & Shipping
I have a question about my order, what should I do?
If you’ve created a profile (and we suggest you do!), you can see all of your previous orders here. Or, chat with us or shoot an email at hello@pepper-home.com.com.
What is my shipping cost?
Orders of $125 or more ship for free within the Continental US! If your order is smaller, we charge $5-8.
Do you ship internationally?
Right now we ship to the Continental US. We hope to ship elsewhere in the future!
When will my order ship?
Orders ship within 2 business days via FedEx Ground. Our custom-made curtains are shipped in just 2 weeks!
How do I track my order?
You will receive an email when your order is shipped that contains tracking information. If you’ve created a profile, your shipping information is found on your Orders Page.
Returns
Return Policy.
We accept returns of unused, unwashed and undamaged items within 30 days of the order date. You can return an order for an exchange, store credit, or refund to the card used for purchase. For a refund back to your original form of payment, a $6 restocking fee will be charged.
Need to make a return?
Shoot us an email with your order number and the items you wish to return/exchange @ hello@pepper-home.com.
Gifts
Do you have gift cards?
Yes! We have digital gift cards. They are sent electronically so you can easily share via email or print out to give in person!
Do you have a gift registry?
Not yet—but you can find all of our dining linens on Zola!
General
Do you have an affiliate program?
We would love to chat about partnerships and affiliations. Please send an email to hello@pepper-home.com.
How do I add a promotion code?
Lucky you! You can use your code (1 per order) at checkout. Promo codes cannot be used on gift cards.