FAQ
Love Pepper? Stay in the loop.
Join our newsletter to learn about special events and updates. As a brand focused on pattern and color, we love visual platforms! Follow us on Instagram and Pinterest
Comments? Questions? Concerns?
We want to hear them! Send us an email at hello@pepper-home.com or chat with an actual human from 10AM-10PM EST. Look for the chat icon on the bottom right of the window.
Products
How do I wash my fabrics?
Our products have a care label and/or washing instructions on them. Please refer to these instructions or to the specific item product page on our website. In general, you can wash our products on cold and tumble on low heat. You might not love ironing, but we highly suggest it! Our baby alpaca throws need to be dry cleaned.
Where do you make your products?
We currently manufacture in the US, Portugal, and Peru. We spent many months searching for great factories that make quality products for the best prices. Our goal is to do the hard work for you so decorating is effortless and doesn’t cost of fortune.
What are your products made out of?
The majority of our products are made out of cotton or baby alpaca. Check out individual product pages for more detail.
How can I see products in person?
Currently we don’t have any brick and mortar locations (be sure to join our distribution list to know when this changes). While we try to provide the most accurate depiction possible of our products, we understand that it can be hard to get the full picture online. We encourage you to contact us with any questions!
Orders & Shipping
I have a question about my order, what should I do?
If you’ve created a profile (and we suggest you do!), you can see all of your previous orders here. Or, we’re happy to answer any of your questions (we’re nice, we promise). Just chat with us (look for the chat icon on the bottom right of the window) or send us an email at hello@pepper-home.com.
What is my shipping cost?
If you live in the Continental US, orders of $100 or more ship for free! If your order is smaller, we charge $10. For our friends in Alaska and Hawaii, it costs us more to send your packages so we charge $15 for shipping.
Do you ship internationally?
Right now we only ship to the Continental US. We hope to ship elsewhere in the future!
When will my order ship?
We try our best to ship out our orders within 2 business days.
How do I track my order?
You will receive an email when your order is shipped that contains tracking information. If you’ve created a profile, your shipping information is found on your Orders Page.
Returns
Return Policy.
We accept returns of unused, unwashed, and undamaged items within 30 days of the order date. To maintain the efficiency of our warehouse, we ask for one return per order. Pep Sets must me returned in full with all components. Gift cards cannot be returned.
You can return an order for an exchange, store credit, or refund to the card used for purchase. There will be a $10 fee deducted from your return which covers the cost of shipping and restocking.
You can return an order for an exchange, store credit, or refund to the card used for purchase. There will be a $10 fee deducted from your return which covers the cost of shipping and restocking.
Need to make a return?
Go to your Account, and click RETURN on your order. No account, no worries! Go to our Returns Page and enter your email and order number.
Gifts
Do you have gift cards?
Yes! We have digital gift cards. Once purchased, the gift card will be emailed to you and after which, you can print or email it to the recipient.
Do you have a gift registry?
Not yet - but we’re looking into it. In the meantime, we think our Gift Cards and Pep Sets make amazing gifts. Have a Zola registry? You can add Pepper products to it! Check it out.
General
Do you have an affiliate program?
We would love to chat about partnerships and affiliations. Please send an email to hello@pepper-home.com.
How do I add a promotion code?
Lucky you! You can use your code (only 1 per order) at checkout. Promo codes cannot be used on gift cards.
