FAQ

Lover Pepper? Stay in the loop.

Join our newsletter and follow us on Instagram and Pinterest to learn about special events and new products!

Comments? Questions? Concerns?

We want to hear them! Email us at hello@pepper-home.com, text PEPPER to (833) 532 7869 or chat with us from 9AM-6PM EST.

Products

How do I wash my fabrics?

Our fabric is 100% cotton and machine washable! Machine wash cold on delicate cycle. Lay flat to dry and iron on low if desired. For curtains, we suggest spot cleanings, hand washing, or sending to the dry cleaners.

Where do you make your products?

Made in the USA, we work with our trusted team in the Southern states to produce and sew our textiles.

What are your products made out of?

Our textiles are all natural, 100% cotton. We use the latest and greatest technology to digitally print our patterns.

Orders & Shipping

I have a question about my order, what should I do?

If you’ve created a profile (and we suggest you do!), you can see all of your previous orders here. Or, chat with us or shoot an email at hello@pepper-home.com.

What is my shipping cost?

Orders of $300 or more ship for free via FedEx within the Continental US! If your order is smaller, we charge $5-18 depending on the weight. If you are shipping to Canada, Alaska, Hawaii, or Puerto Rico, your shipping cost will appear at checkout. Please note that orders over $550 will require a signature. If you would like to change this, please email us at hello@pepper-home.com.

Can you ship internationally?

We ship to the US and Canada. Looking to ship elsewhere? Send an email to hello@pepper-home.com.

When will my order ship?

Our custom-made pillow, curtains, and tablecloths are shipped in just 7 days or less! Our wallpaper is printed-to-order on a continuous bolt and ships in 4 weeks.

How do I track my order?

You will receive an email when your order is shipped that contains tracking information. If you’ve created a profile, your shipping information is found on your Orders Page.

Returns

Return Policy.

Our curtains, pillows, tablecloths, and wallpaper are made-to-order and customized for your particular size and finishings; therefore, they cannot be exchanged or returned. We offer fabric swatches and would love to provide design assistance to ensure you love your products and they're the right fit! Email us at hello@pepper-home.com—we are happy to help! We do accept returns and exchanges of unused, unwashed and undamaged table linens and throws within 30 days of the ship date. You can return an order for an exchange, store credit, or refund to the card used. Returns can shipped using the your preferred shipping method or we can send you a return label.

Need to make a return?

Shoot us an email with your order number and the items you wish to return/exchange @ hello@pepper-home.com.

Gifts

Do you have gift cards?

Yes! We have digital gift cards. They are sent electronically so you can easily share via email or print out to give in person!

Can you include a gift note?

Yes! We are happy to include hand-written note for our table linen orders. Please include your message at checkout. Also, we never include prices in our shipments.

Do you have a gift registry?

Not yet—but you can find our dining linens on Zola and our pillows and curtains on The Tot!

General

Do you have a trade program?

We offer trade accounts to interior designers and architects for purchasing finished goods, fabric, wallpaper, and swatches. Trade Program members enjoy benefits such as discounts, free swatches, customization, social media features, tax-exemption and a dedicated service team.

You can apply for membership here and send your questions to trade@pepper-home.com.

Do you have an affiliate program?

Yes! We would love to chat about partnerships and affiliations. Please send an email to hello@pepper-home.com.

How do I add a promotion code?

Lucky you! You can use your code (1 per order) at checkout. Promo codes cannot be used on gift cards.