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Comments? Questions? Concerns?
We want to hear them! Send us an email at hello@pepper-home.com or chat with us from 10AM-10PM EST.
Products
How do I wash my fabrics?
You can wash our pillow cases and dining linens products on cold and tumble on low heat. You might not love ironing, but we highly suggest it! Our baby alpaca throws need to be dry cleaned.
Where do you make your products?
We currently manufacture in the US, Portugal, and Peru. We spent many months searching for great factories that make quality products for the best prices. Our goal is to do the hard work for you so decorating is effortless and doesn’t cost of fortune.
What are your products made out of?
The majority of our products are made out of cotton or baby alpaca. Check out individual product pages for more detail.
How can I see products in person?
You can check us out at Neighborhood Goods in Plano, TX. Not in Texas, please contact us with any questions!
Orders & Shipping
I have a question about my order, what should I do?
If you’ve created a profile (and we suggest you do!), you can see all of your previous orders here. Or, chat with us or shoot an email at hello@pepper-home.com.com.
What is my shipping cost?
Orders of $100 or more ship for free within the Continental US! If your order is smaller, we charge $8-10 depending on the weight.
Do you ship internationally?
Right now we only ship to the Continental US. We hope to ship elsewhere in the future!
When will my order ship?
Orders ship within 2 business days. We use FedEx Ground to ship most packages.
How do I track my order?
You will receive an email when your order is shipped that contains tracking information. If you’ve created a profile, your shipping information is found on your Orders Page.
Returns
Return Policy.
We accept returns of unused, unwashed, and undamaged items within 30 days of the order date. Bundles must be returned in full with all components. Gift cards cannot be returned. You can return an order for an exchange, store credit, or refund to the card used for purchase.
Need to make a return?
Shoot us an email with your order number and the items you wish to return/exchange @ hello@pepper-home.com.
Gifts
Do you have gift cards?
Yes! We have digital gift cards. Once purchased, the gift card will be emailed to you and after which, you can print or email it to the recipient.
General
Do you have an affiliate program?
We would love to chat about partnerships and affiliations. Please send an email to hello@pepper-home.com.
How do I add a promotion code?
Lucky you! You can use your code (only 1 per order) at checkout. Promo codes cannot be used on gift cards.