Privacy Policy

Effective Date: August 22, 2025

Pepper Home, Inc. (“Pepper Home,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information You Provide

We collect the following types of personal information when you interact with our website, services, or marketing:

  • Contact details (name, shipping/billing address, email, phone number)
  • Account information (login details, preferences)
  • Order and payment information (processed securely by third-party payment providers)
  • Customer service communications (chat, email, text, or phone interactions)
  • Product reviews and survey responses

Automatically Collected Information

When you visit our website, we automatically collect:

  • Device information (browser type, operating system, device IDs)
  • Usage information (pages viewed, time spent, referral links, clicks)
  • Cookies, pixels, and similar technologies (see Section 7 below)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate with you about orders, products, and promotions
  • Personalize your shopping experience
  • Run ads and measure marketing effectiveness
  • Improve our website, services, and product offerings
  • Comply with legal obligations

3. Sharing Your Information

We may share your information with trusted service providers who help us operate our business. These include:

  • E-commerce & Hosting: Shopify (hosting, checkout, order management)
  • Payments: Shopify Payments, PayPal, Apple Pay, Afterpay, Google Pay, Venmo
  • Marketing & Communications:
    • Klaviyo (email marketing)
    • Meta/Facebook, Google Ads, Pinterest Ads (advertising platforms)
    • Attentive (SMS marketing)
  • Customer Service: Gorgias (chat, email, SMS, phone support)
  • Product Reviews: Okendo
  • Analytics: Google Analytics, Shopify Analytics, Microsoft Clarity

We may also share data:

  • To comply with legal obligations (e.g., court orders, subpoenas)
  • In connection with a business transfer (merger, acquisition, bankruptcy)
  • With your consent

We do not sell your personal information for money. However, we may “share” data with advertising partners for targeted advertising, as defined under California law.

4. Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Access the personal information we hold about you
  • Request deletion of your personal information
  • Correct inaccurate information
  • Opt out of the “sale” or “sharing” of personal information (e.g., targeted advertising)
  • Limit the use of sensitive personal information (if collected)

How to Exercise Your Rights

You may exercise your rights by contacting us at hello@pepper-home.com or by visiting our Do Not Sell or Share My Personal Information page. We will verify your request consistent with applicable law.

5. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe we have done so, please contact us and we will delete the information.
We also do not knowingly sell or share personal information of consumers under 16.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. For example, we may keep purchase history for at least 3 years for tax and accounting purposes.

7. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enable website functionality (shopping cart, checkout)
  • Analyze traffic and site usage (Google Analytics, Microsoft Clarity)
  • Deliver and measure targeted ads (Meta/Facebook, Google Ads, Pinterest Ads)

You can manage cookies through your browser settings or use industry opt-out tools:

8. Security

We use appropriate technical and organizational safeguards to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Updates to This Policy

We may update this Privacy Policy from time to time. We will post changes on this page and update the “Effective Date” above.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:
hello@pepper-home.com

Pepper Home, Inc. 

PO BOX 81003 Wellesley, MA 02481