Hi Anne,

We're so sorry about the trim mix-up with your Powder Piping order and the delays that followed. Receiving pom pom instead of powder piping is frustrating enough, but having to send multiple follow-up emails while your workroom waited is completely unacceptable.

You're absolutely right to be frustrated. We should have expedited the correct trim immediately after our initial mistake. This type of delay disrupts your entire project timeline, and we understand how that impacts both you and your workroom.

Thank you for taking the time to share this feedback. We're committed to improving our fulfillment process to prevent these kinds of errors and ensure faster resolution when they do occur.

Warmly,
The Pepper Team