You've got questions, we've got answers. See below for a list of frequently asked questions from our customers regarding our custom pillows.
What's the lead time for pillows?
Our pillows are made-to-order and ship in 2 weeks, unless the fabric is marked as pre-order. Embroidery requires 1 additional week to process.
EXTENDED HOLIDAY LEAD TIME: Pillows ship in 4 weeks; embroidered pillows ship in 5.
We ship via FedEx, and all orders include a tracking number. A delivery signature is required for orders over $550, as this requirement greatly reduces the risk of lost or stolen packages. You may choose to waive this requirement at checkout.
Can I return my pillow?
Our pillows are made to your specifications and cannot be returned or exchanged. We offer fabric swatches so you can experience our fabrics in person before purchasing. If you choose to embroider your pillow, please review your selections carefully, as we embroider exactly what is entered. Once an order is placed, there is a 24-hour window to make any changes.
What pillow sizes do you offer?
We offer the following pillow sizes:
| Shape | Size |
| Square |
18", 20" or 22" |
| Euro |
26" × 26" |
|
Bolster |
8" × 24" |
|
Petite Lumbar |
12" × 21" |
|
Midi Lumbar |
16" × 24" |
|
XL Lumbar |
19" × 47" |
What size pillows do I need for my furniture piece?
We created a helpful size guide to walk you through selecting the perfect size. Click here to read!
What size and fill are your pillow inserts?
Our inserts, available with purchase, are 2” larger than the size of the pillow. For example, a 20” pillow will use a 22” insert. Inserts contain 95% duck feather and 5% down fill.
If I purchase just the pillowcase, what size insert should I get?
Pepper’s inserts are designed for a full and plump look. If you are using your own insert, select one that is 2" larger than the pillow case. For example, if you purchase a 26” x 26” pillow cover, select an insert measuring 28” x 28”.
How do I mix and match pillow patterns?
Our fabrics are designed to coexist, making it easy to layer colors, patterns, and textures. A simple rule: pair one large print, one small print, and one solid. Need guidance? Our in-house design team is happy to help. Email design@pepper-home.com or explore our Complimentary Design Assistance.
How do I decide which trim is right for my pillow?
Choose from four trim styles: piping, fringe, ruffle, and pom pom. Explore our Pillow Piping and Trim Guide to compare styles, colors, and find the right finishing touch.
Can I order a sample of the fabric or trim?
Yes! You can purchase swatches here.
Can I embroider my pillow?
Yes, we offer embroidery on pillows. You can select from the following thread colors:
What is the character count for embroidery?
Embroidery is limited to 15 characters to ensure a clean, high-quality finish. All four font styles are available in uppercase, lowercase, or title case, allowing you to personalize your pillow with a name, monogram, or short phrase.
Which symbols can I embroider?
You can use any of the below keyboard symbols:
!@#$%^&*()_+-={}|[]\:“;´<>?,./
Can I add embroidery to a Margot pillow?
No, due to the thickness of the Margot fabric, we cannot offer embroidery on this pattern.
Can I get a curtain embroidered?
We only offer embroidery for our pillows and makeup bags at this time.
What kind of dyes are used to print your fabric?
Our natural-fiber fabrics are digitally printed with fiber-reactive dyes, which are a more environmentally conscious choice than pigment dyes. Our fabrics are also made without PFAS.
How do I wash my pillowcase?
Our custom pillows should be dry-cleaned or spot-treated only, unless they're made from one of our performance fabrics. You can lightly steam cases to remove wrinkles–excluding velvets. We recommend using a velvet brush for our velvet fabrics. Our Fabric Care Guide covers each fabric in more detail.
Still have questions? Email hello@pepper-home.com!
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