Pillow FAQs

You've got questions, we've got answers. See below for a list of frequently asked questions from our customers regarding our custom pillows.

What pillow sizes do you offer?

Lumbar (12" x 21"), Square (18", 20", 22"), and Euro (26" x 26").

I want to create a pillowscape with multiple patterns. How do I know what matches?

We love to mix and match patterns! Check out the Perfect Pairs section at the bottom of each product page for our pattern pairing recommendations. Our in-house design team is also available to help! Email us at design@pepper-home.com for complimentary design assistance.

What size pillow should I get for my couch?

We created a helpful size guide to walk you through selecting the perfect size. Click here to read!

Can I order a swatch of the pillow fabric before I purchase?

Yes! You can purchase 6x6” fabric swatches here.

How do I wash my pillowcase?

Machine wash cold and lay flat to dry. Click here to read our product care guide. 

What material are your pillowcases?

100% cotton. 

What is the makeup of your inserts?

The optional insert is 95% duck feather and 5% down fill.

What size are the inserts that come with the pillow?

Our stuffers are 2” larger than the size of the pillow. For example, for a 20” pillow will have a 22” insert.

If I purchase just the pillowcase what size stuffer should I get?

We suggest sizing up for your insert. For example, for a 20” pillow we suggest using a 22” insert.

What is the lead time for custom pillows?

Our pillows are made in the USA and ship in 10 days. 

What is the pillow return policy?

Our pillows are FINAL SALE as they are custom and made-to-order. They cannot be exchanged or returned. We offer fabric swatches so you can try before you buy.

Still have more questions? Email us at hello@pepper-home.com and our customer service team will get back to you as soon as possible.