Wallpaper FAQs

Green and black art deco palm pattern wallper in bathroom with gold mirror and fixtures

You've got questions, we've got answers. See below for a list of frequently asked questions from our customers regarding our custom wallpaper. 

 

What is the difference between the wallpaper materials?

Clay Coated: Our standard eco-friendly clay-coated paper has a traditional paper feel and a matte finish to minimize glare. Class A fire-rated, it’s suitable for residential and low-traffic commercial locations. Install it in your bedroom, living room, nursery, home office, you name it!

Grasscloth: Our natural grasscloth wall coverings add a refined organic feel to any room. Hand-woven by skilled artisans using natural fibers, its smooth and tight weave strikes a lovely balance between natural and refined. Grasscloth looks especially beautiful in traditional and coastal style spaces.

Performance: Our performance wallpaper is up for whatever life throws its way. It balances design with durability, meaning that you don’t have to sacrifice style when shopping this functional pick. With its superior scrub, scratch, and water and stain resistance performance, this ground is suitable for hallways, bathrooms, and playrooms.

 

What is the width of the wallpaper?

Clay Coated wallpaper is 27" wide when trimmed (arrives untrimmed).

Grasscloth wallpaper is 33" wide when trimmed (arrives untrimmed).

Performance wallpaper is 51" wide when trimmed (arrives untrimmed).

 

What is the fire rating of the wallpaper?

All of our wallpapers are Class A fire-rated based on ASTM-E84 standard testing for smoke generation and flame spread. There are no flame retardants applied to any of our wallpapers.

 

Is your wallpaper eco-friendly?

Yes, we digitally print with water-based latex inks which deliver outstanding image quality, consistency, and durability. Our inks are odorless and meet high standards of environmental responsibility:

  • UL ECOLOGO® Certified for reduced environmental impact
  • UL GREENGUARD GOLD® Certified for low chemical emissions
  • Meet AgBB criteria for low VOC emissions
  • There are no PFAS chemicals 
  • All of our wallpapers are PVC free

The wallpaper is also FSC Certified ensuring responsible use of forest resources certified by a third party. It's coated with water-based, Titanium Dioxide clay coating for superior opacity and strippability.

 

Is the wallpaper bathroom friendly?

Yes! We recommend using our performance wallpaper in bathrooms. The water and stain resistant material is extremely durable and wipeable.

Clay-coated wallpaper may be used in ventilated bathrooms—even ones with showers and tubs. To assure the quality of the wallpaper is maintained, we recommend that it is not placed in splash zones (e.g. inside the shower).

 

Can you apply the wallpaper to textured walls?

If you have textured walls, you'll need to apply a liner first (or smooth the surface via sanding) so the texture doesn't shine through. Small "bubbles" or air pockets can appear over surface divots as the paper acts as papier-mache over the surface. Here is an example of a liner. We also suggest painting the wall white so dark colored paint doesn't show through. 

 

A standard roll is equivalent to how many yards?

One standard roll is equivalent to 5 yards. A double roll is the same as 10 yards.

 

What is the lead time on a wallpaper order?

Our wallpaper is printed to order and has a 4 week lead time. 2 week rush is available at checkout for an additional $325.

 

Do you offer custom colors for wallpaper?

Yes! There is a $150 fee for a custom colorway. If you would like a strike-off, there is a 2-3 week lead time plus a fee.

  • Clay Coated - $74
  • Performance - $124
  • Grasscloth-Sisal (natural background, example)  - $90
  • Grasscloth-Paperweave (white background, example) - $108

Interested in a custom colorway? Email us at hello@pepper-home.com for more information.

 

Can any of your clay-coated wallpaper designs be offered in grasscloth or preformance paper? 

Yes! We would be happy to print any pattern on a different ground. There is no conversion fee but please allow an extra week for design (5 week total lead time). If you would like a strike-off, there is a 2-3 week lead time plus a fee.

  • Performance - $124
  • Grasscloth-Sisal (natural background, example)  - $90
  • Grasscloth-Paperweave (white background, example) - $108

Interested in a different ground? Email us at hello@pepper-home.com to order.

 

Is the wallpaper pre-pasted?

No, our wallpaper is not pre-pasted. We recommend applying a clear premixed adhesive to the back of the paper. 

 

Do you offer peel and stick wallpaper?

Not at this time. All of our wallpaper is traditional paste wallpaper.

 

Do you have detailed hanging instructions?

Yes! You can view them below:

Hanging instructions for clay-coated wallpaper

Hanging instructions for grasscloth wallpaper

Hanging instructions for performance non-woven

 

Why does the wallpaper arrived untrimmed?

Most traditional high-end wallpaper arrives untrimmed for a variety of reasons. The selvage area allows the installer to quickly determine the pattern repeat and match by referring to join marks on the paper edge. This allows them to have more control when matching seams. Having an untrimmed roll also prevents the chance of damage during shipping. If an end gets damaged, the paper is protected and you discard the selvage.

 

Do you have wallpaper order minimums?

Yes, our wallpaper is sold by the linear yard on a continuous bolt and has a 5 yard order minimum.

 

How do I know how many yards to order?

Our team of trusted engineers created a simple-to-use calculator to easily determine the correct yardage for your project. Just choose your material and input your wall, window, and door measurements and the calculator will do the rest. Check out our wallpaper calculator now! 

 

Is the wallpaper washable?

See below for care instructions for each material:

Clay Coated: Standard clay coating allows for very light cleaning. A clean/smooth sponge with mild soap and water should work, but definitely test in an inconspicuous area first.

Grasscloth & Paperweave: Our grasscloths can be vacuumed to release any dust that may accumulate on the surface. Do not use water to clean the grasscloth wallcovering, as the vegetable dyes used to create the colors can bleed or streak. 

Performance: Performance wallpaper is wipeable using water, mild soap and a clean soft cloth or sponge. 

 

Can I order a swatch before placing an order?

Yes! Head to our wallpaper swatch page to see the colors IRL before you buy.

 

Can I return a wallpaper order?

No, print to order items are final sale. 

  

Do your wallpapers have a straight match or a half drop?

All of our wallpapers use a straight match. There are tick marks to show your installer how to match the pattern.

 

Do you offer commercial grade wallpaper?

Our performance wallpaper is a residential alternative to Type II commercial paper. With its superior scrub, scratch and water and stain resistance performance, this ground is suitable for hallways, bathrooms, and playrooms. 

 

Do you have any recommendations for wallpaper installers?

Yes! Here is a list of vetted wallpaper installers. We also recommend checking out the Wallpaper Installers Association to locate an installer in your area. 

 

How do you remove your wallpaper?

  • Score with a wallpaper scorer.
  • Wet with a damp sponge.
  • Begin to peel from a corner.
  • Sometimes it comes off in one piece, but sometimes one layer remains adhered to the wall. If that happens, you can wet the remaining layer and peel off again. 

 

Still have more questions? Email us at hello@pepper-home.com and our customer service team will get back to you as soon as possible.

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