You've got questions, we've got answers. See below for a list of frequently asked questions from our customers.
What is the difference between the wallpaper materials?
Clay Coated:
- Traditional paper feel and matte finish
- Sold by the yard (5-yard minimum)
- Width: 27"; arrives untrimmed
- Application: unpasted; apply a clear premixed adhesive
- Recommended Application: bedrooms, living rooms, nurseries, home offices, entries
- Bathroom Application: Yes with ventilation; avoid splashes
- Lead time: 2 Weeks
Removable:
-
Smooth matte finish
- Sold by the panel (2-yard minimum)
- Width: 27"; arrives trimmed
- Panel size: 27"W x 10'H
- Paste: pre-pasted, activate with water
- Recommended Application: renter-friendly or impermanent spaces
- Bathroom Application: Yes with ventilation; avoid splashes
- Lead time: 2 Weeks
Grasscloth:
-
Hand-woven using natural fibers
-
Sold by:
- Solid: 8-yard rolls
- Patterned: the yard (5-yard minimum)
-
Width:
- Solid: 36" width; arrives trimmed
- Patterned: 33" width; arrives untrimmed
- Application: unpasted; apply a clear premixed adhesive
- Recommended Application: Bedrooms, living rooms, nurseries, home offices, entries
- Bathroom Application: Not recommended
- Lead time:
- Solid: 2 days
- Patterned: 2-4 weeks
Performance:
- Scratch, stain, and water-resistant matte finish
- Sold by the yard (5-yard minimum)
- Width: 51"; arrives untrimmed
- Application: unpasted; apply a clear premixed adhesive
- Recommended Application: Bathrooms, hallways, playrooms
- Bathroom Application: Intended use
- Lead time: 4 weeks
Can I return a wallpaper order?
No, wallpaper is printed to order and final sale.
Can I order a swatch before placing an order?
Yes! We recommend ordering a wallpaper swatch to see the color, pattern, and texture in person before purchasing. Clay coated, removable, and performance swatches measure 8" x 8", while grasscloth swatches measure 6" x 6".
How do I know how many yards or panels to order?
Our Wallpaper Calculator helps you determine how much wallpaper to order. Simply select your material and enter your wall, window, and door measurements to calculate the recommended quantity.
How many yards are in a standard roll?
A standard roll contains 5 yards, while a double roll contains 10 yards. Our Solid Grasscloth wallpaper is sold in 8-yard rolls measuring 36" wide.
Are murals sold by the yard?
No. Our Tate, Bleecker, and Delphine murals are sold by the panel, with a 2-panel minimum. Each panel measures 27" wide and is available in 10' or 12' heights.
Do you have wallpaper order minimums?
Yes. Order minimums vary by material:
- Clay Coated, Performance & Patterned Grasscloth: Sold by the linear yard on a continuous roll, with a 5-yard minimum.
- Removable: Sold in panels measuring 27" wide x 10' high, with a 2-panel minimum.
- Murals (Tate, Bleecker & Delphine): Sold in panels measuring 27" wide x 10' or 12' high, with a 2-panel minimum.
- Solid Grasscloth: Sold in 8-yard rolls.
Do your wallpapers have a straight match or half-drop match?
All of our wallpapers feature a straight match, with the exception of Gemma, Lulie, Matilda, and Ruby, which have a half-drop match. Alignment marks are provided along the edges to guide installers in matching the pattern.
Why does Clay Coated, Performance, and Patterned Grasscloth wallpaper arrive untrimmed?
Like many traditional wallpapers, these materials arrive with an untrimmed edge, or selvage, to allow for more precise installation. The selvage includes guide marks that help installers align patterns and match seams accurately. It also protects the wallpaper during shipping, as any minor edge damage can be trimmed away before installation.
Do any wallpaper materials arrive trimmed?
Yes! Our Removable and Solid Grasscloth wallpapers arrive pre-trimmed and ready for installation.
Do you offer peel-and-stick wallpaper?
No. Our removable wallpaper features a pre-pasted backing that activates with water, making installation easier than traditional wallpaper. It can also be removed without damaging properly prepared walls.
Will wallpaper adhere to textured walls?
Yes, though any existing texture may show through the wallpaper. For the best results, we recommend smoothing the wall and applying a primer before installation to create an even surface and improve adhesion. We also suggest painting the wall white to prevent darker paint colors from showing through.
Is your wallpaper pre-pasted?
Our Removable wallpaper is pre-pasted. For Clay Coated, Performance, and Grasscloth grounds, we recommend applying a clear, premixed adhesive to the back of the wallpaper.
- Clay Coated, Grasscloth, Performance: Not pre-pasted. Requires adhesive.
- Removable: Pre-pasted with a water-activated adhesive. Unlike peel-and-stick wallpaper, it requires water for installation and can be removed without damaging your walls.
Do you provide wallpaper installation instructions?
Yes! Detailed hanging instructions are available for each wallpaper ground. Select your material below to view the installation guide:
- Clay Coated Wallpaper
- Removable Wallpaper
- Patterned Grasscloth Wallpaper
- Solid Grasscloth Wallpaper
- Performance Wallpaper
Do you have any recommended wallpaper installers?
Yes! Here is a list of vetted wallpaper installers. We also recommend checking out the Wallpaper Installers Association to locate an installer in your area.
Can wallpaper be installed in a bathroom?
Yes! Most of our wallpapers are suitable for bathrooms, though recommendations vary by material:
- Clay Coated & Removable: Suitable for well-ventilated bathrooms, including those with showers or tubs. Avoid installing in areas exposed to direct water or frequent splashing.
- Performance: Our most recommended option for bathrooms. This durable, water- and stain-resistant material is easy to wipe clean.
- Grasscloth: Not recommended for bathrooms or powder rooms, particularly near sinks, toilets, showers, or tubs. Prolonged moisture exposure can cause the natural vegetable dyes to bleed or stain.
Can wallpaper be used in a commercial space?
Our Performance wallpaper is a residential alternative to Type II commercial wallcovering. Clay Coated, Removable, and Grasscloth wallpapers are best suited for residential and low-traffic commercial spaces. We recommend avoiding Grasscloth in areas exposed to moisture.
What is the fire rating of the wallpaper?
All of our wallpapers are Class A fire-rated under ASTM E84 standards for flame spread and smoke development. No flame retardants are applied to our wallpapers.
Is wallpaper cleanable?
Yes, cleaning recommendations vary by material:
- Clay Coated & Removable: Gently clean with a soft, non-abrasive sponge and mild soap and water. Always test in an inconspicuous area first. Avoid abrasive tools and chemical cleaners, which may damage the finish or cause discoloration.
- Performance: Wipe clean with a soft cloth or sponge and mild soap and water. Avoid abrasive tools to preserve the finish.
- Grasscloth: Gently remove dust using a vacuum with a brush attachment. Avoid water and liquid cleaners, as the natural vegetable dyes may bleed or streak.
What makes your wallpaper eco-friendly?
All of our wallpapers are PVC-free, with environmentally-friendly qualities that vary by material:
- Clay Coated: Digitally printed with odorless, water-based latex inks that are UL ECOLOGO® and UL GREENGUARD Gold® certified, meet AgBB criteria for low VOC emissions, and contain no PFAS. The FSC-certified paper features a water-based titanium dioxide clay coating for opacity and ease of removal.
- Removable: Printed in the USA from 100% post-consumer recycled fibers using Green-e certified wind energy. FSC certified, processed chlorine-free, manufactured carbon neutral, and compliant with REACH and CPSIA requirements. Also Class A fire-rated.
- Grasscloth: Handwoven from natural fibers and colored with water-based vegetable dyes.
- Performance: Digitally printed with odorless, water-based latex inks that are UL ECOLOGO® and UL GREENGUARD Gold® certified, meet AgBB criteria for low VOC emissions, and contain no PFAS.
Do you offer custom colors for wallpaper?
Yes! Custom colorways are available for a $150 fee. If you'd like to preview your design before ordering, we also offer strike-offs with a 2–3 week lead time and an additional fee based on material:
- Clay Coated: $74
- Removable: $74
- Performance: $124
- Grasscloth – Sisal: $90 (view example)
- Grasscloth – Paperweave: $108 (view example)
For more information or to get started, contact us at hello@pepper-home.com.
What are the removal instructions?
Removal instructions vary by material:
Clay Coated, Performance & Grasscloth:
- Gently score the wallpaper using a wallpaper scoring tool.
- Dampen the surface with a wet sponge.
- Begin peeling from a corner.
- If a layer remains adhered to the wall, dampen it again and carefully peel away the remaining material.
Removable:
- Starting at the top of the panel, gently lift a corner and begin peeling downward. If needed, use a damp sponge to help loosen the adhesive.
- Continue pulling downward until the entire panel is removed. Repeat for each panel.
- Wipe away any remaining adhesive with a damp sponge.
Does direct sunlight affect Grasscloth wallpaper?
Yes. Prolonged exposure to direct sunlight may cause the natural vegetable dyes to fade over time. We recommend using window treatments to help protect Grasscloth from excessive sun exposure.
Are seams visible on Solid Grasscloth wallpaper?
Yes. Due to the handwoven nature of Grasscloth, subtle variations in color, texture, and weave are expected from panel to panel. Visible seams are a natural characteristic of the material and contribute to its unique appearance. To ensure a visually balanced installation, we recommend unrolling and laying out all panels beforehand.
Still have more questions? Email us at hello@pepper-home.com! Shop our Wallpaper Collection here.
Comments