Our woven wood shades are designed to fit your windows perfectly. Below are the answers to what we're asked most, from choosing a style to installing it. Have questions on roman shades? See our Roman Shade FAQs.
What is the lead time?
Our woven wood shades are made to order and ship in 2 weeks unless the material is marked as pre-order.
EXTENDED HOLIDAY LEAD TIME: Woven Wood Shades ship in 4 weeks.
We ship via FedEx, and all orders include a tracking number. A delivery signature is required for orders over $550, as this requirement greatly reduces the risk of lost or stolen packages. You may choose to waive this requirement at checkout.
Can I return my woven wood shade?
Our woven wood shades are made to your specifications and cannot be returned or exchanged.
What are woven wood shades made of?
Our woven wood shades are handwoven from natural fibers, with subtle variations in color and texture that make each shade unique. Choose from 18 options, ranging from light, neutral weaves to rich, dark browns.
How do the shades operate?
Our shades feature smooth, cordless functionality for easy everyday use. Raise or lower the shade by gently pulling the white ring pull at the bottom.
When the shade is fully raised, how much of the window will it cover?
Shades will cover 8-16" of the window, depending on their size and style.
Are shades lined?
Woven wood shades are available unlined or with your choice of privacy or room-darkening lining. Both lining options are color-matched to the wood on the interior and white on the exterior. Room-darkening lining does not block all light, as some light leakage will occur around the edges. For greater coverage and light control, we recommend an outside mount.
Should I choose an inside mount or outside mount?
Both options offer a different look and level of coverage.
Inside Mount: Installed within the window frame for a clean, streamlined look that leaves the molding exposed. Keep in mind that the shade will partially obstruct the view when raised, and small light gaps may occur along the sides. Inside mounts are not recommended for windows with protruding handles or cranks. A minimum depth of 1.5" is required for shades up to 60", and 2.5" for shades over 60" in width or height.
Outside Mount: Installed above the window frame for greater privacy and light control. This option can conceal window molding, accommodate protruding hardware, and make smaller windows appear larger. It also allows the shade to sit higher when raised, preserving more of the view. At least 4.5–6" of flat mounting space above the window is required for installation.
What constructions, styles, and mounts do you offer?
Select from our two constructions:
- Flat: A classic flat edge.
- Scalloped: A curved bottom edge.
Next, choose one of our two styles:
- Classic: A valance-style fold at the top.
- Waterfall: A continuous panel without a valance.
Finally, select your mount:
- Inside: Sits within the window frame.
- Outside: Sits above the window frame.
What trim options are available?
Trim options vary by silhouette:
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Flat: Finished with a twill band along the outer edges, including the top valance on Classic shades. Available in 7 colors.
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Scalloped: Finished with braided gimp trim that follows and defines the scalloped edge. Available in 8 colors.
Each wood variation has a closely coordinating trim color, as indicated on the product page.
What sizes can I order?
Our woven wood shades are available in widths from 18" to 96", in ⅛" increments, and lengths from 24" to 108", in ¼" increments.
Maximum dimensions vary by material. Each wood is classified as a light, medium, or heavy weave, with specific limits for total area. Your shade must fall within the limits specified by your shade's weight class.
How do I measure the length for each style?
The length measurement varies by construction:
- Classic: Height = longest point
- Scalloped Shade: Height = longest point of scallop
How do I measure for an inside mount shade?
Measure the width of the window at 3 points inside the window casing – top, middle, bottom; use the narrowest measurement. Round up to the nearest ⅛”. The factory will automatically deduct ½”.
Measure the height of the window at 3 points inside the window casing – left, center, right; use the longest measurement. Use the exact measurement to the nearest ¼”.
Check out our Shade Measurement Guide for more guidance!
How do I measure for an outside mount shade?
First, determine the mounting location: on the molding or above. Take into account the molding style and shape.
Measure the width of the window at 3 points–top, middle, bottom. Use the widest measurement including the molding. Use the exact measurement, rounding up to the nearest ⅛”. Add 2” (1” to each side) if space allows, for more light control and reduced light leakage.
Measure the height of the area you want to cover from the top of the window (including molding) or from the window opening down to the sill–lower if you prefer extra overlap for added light control and privacy. If you plan to mount the shade above the window molding, include both the molding height and an additional 4.5-6" to allow space for mounting hardware. At least 4.5" of clearance above the molding is required, and 6"+ is recommended for thicker, more protruding molding.
Measure at 3 points–left, center, right. Use the longest measurement rounded to the nearest ¼”. Shades up to 60" (in width or height) have a headrail depth of 1.5", while shades over 60" have a 2.5" headrail. Be sure to account for your molding depth if mounting over it.
Check out our Shade Measurement Guide for more guidance!
What is the depth of the headrail?
The headrail houses the shade’s lifting mechanism and is available in two depths: 1.5" and 2.5". Shades up to 60" in both width and length can accommodate either option, while shades exceeding 60" in either dimension require a 2.5" headrail. For a consistent look, we recommend selecting the same headrail depth for all shades in a room.
How do I install the shade?
View our Shade Installation Guide for a step-by-step breakdown on how to install.
Can woven wood shades be used in a bathroom?
Yes, woven wood shades can be used in a well-ventilated bathroom where they won’t be regularly exposed to excessive moisture. Prolonged humidity can affect the natural materials over time, potentially causing warping, discoloration, or mildew.
We do not recommend applying protective sprays or treatments, as these may alter the shade’s appearance and performance.
Still have questions? Email hello@pepper-home.com! Check out our Woven Wood Shade collection here.
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